Plugged and Unplanned - Episode 28: Isabella Villani

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Jul 10 2019 23 mins   1
Welcome back to Plugged & Unplanned! Today’s episode sees Booktopia’s CEO Tony Nash sitting down to chat with Isabella Villani, author of Transform Customer Experience. It is the ultimate guide to putting your customer first in which Isabella shows how you can implement a customer strategy from planning to execution. In this episode, Tony and Isabella chat about the importance of customer experience, how Isabella grew her expertise in the area, her writing process and more. Books mentioned in this podcast: Transform Customer Experience by Isabella Villani —> Host: Tony Nash Guest: Isabella Villani