Plugged & Unplanned 10.3 - Isabella Villani

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Jul 24 2019 23 mins  
Welcome back to Plugged & Unplanned! This is the third and final episode with Isabella Villani, author of Transform Customer Experience. Her book is the ultimate guide to putting your customer first in which Isabella shows how you can implement a customer strategy from planning to execution. In this episode, Tony and Isabella chat about customer expectations, the various customer experience roles, the importance of communication and more. Books mentioned in this podcast: Transform Customer Experience by Isabella Villani —> Host: Tony Nash Guest: Isabella Villani