Nov 21 2008 14 mins 1
Keeping the customer satisfied - and getting more of them. Many more.
These are among the priorities of banking institutions in 2009, according to a new survey by TowerGroup, "2009 Top 10 Business Drivers, Strategic Responses and IT Initiatives in Retail Banking."
In an exclusive interview, TowerGroup Research Director George Tubin discusses:
Tubin is a senior research director for TowerGroup's Delivery Channels and Financial Information Security research services. His areas of expertise include consumer online banking, online fraud and identity theft prevention, information security strategy, and customer authentication as well as mobile banking and contact center strategies and technologies.
With over 20 years in the banking and high-technology industries, Tubin focuses his research on consumer online banking, fraud and identity theft prevention, information security strategy, and customer authentication as well as mobile banking and contact center strategies and technologies. Before joining TowerGroup, he was a senior consultant with ADS Financial Services Solutions, providing information technology strategy consulting to top-tier US banks. He also held several positions at BayBank, BankBoston, and Fleet (now Bank of America), including director of e-commerce planning and development and vice president of planning and analysis for the consumer and small business banking divisions.
Tubin is frequently quoted in industry periodicals and has appeared in such publications as The Wall Street Journal, Newsweek, CIO Magazine, American Banker, Bank Technology News, CNN Money Online, and Bank Systems and Technology. He has been a chair and featured speaker at dozens of major industry conferences and Webcasts, and has authored articles for numerous media outlets.
Tubin received an M.B.A. from Babson College and holds a B.S. in industrial engineering and operations research from the University of Massachusetts, Amherst.
