'Watch the Lower Lip!' - Using Facial Expressions to Detect Fraud


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Apr 06 2010 16 mins   1
Genie Laborde and Robert Nolan on How to Help Prevent First Party Fraud

Want to know if a prospective loan customer is lying? Watch their eyes. And their breathing. And especially whether they move their lower lip.

These are the tips from Robert Nolan, a former mortgage banker, and Genie Laborde, an author and speaker, who have teamed up to offer training for banking institutions looking to reduce first party fraud.

In an exclusive interview, Laborde and Nolan discuss:

Trends in first party fraud;
Why facial expressions are key;
What organizations can do now to reduce fraud.

Laborde is the author of several books, Influencing with Integrity: Management Skills for Communication and Negotiation(170,000 sold); the follow-up book, Fine Tune Your Brain: When Everything's Going Right and What To Do When It Isn't, and the workbook 90 Days to Communication Excellence. Influencing with Integrity has been translated into French, Spanish, German, and Polish. Her latest is Influencing with Integrity on the Internet, which is an eBook and a book on paper.

She has produced the video training films and courses, "Influencing Skills," "TeleSkills," "Managing Meetings with PEGASUS," and "Paradigm Changes in Business" (co-produced with Florida Power and Light). The videos and trainings have been purchased by Fortune 500 Companies and educational institutions including Hewlett-Packard, Chase Manhattan Bank, IBM, Rochester Institute of Technology, Continental Airlines, and Eastman Kodak. Her videos, books and course materials are also available in Spanish.

Nolan founded IvyStone Consulting Group in 2007 to help Mortgage Loan Officers as well as others in professional sales to build better relationships with Real Estate Agents and clients. He has developed a course for Mortgage Fraud detection, which introduces new training techniques for detection during the mortgage loan application process.

Prior to ICG, he worked for Phoenix Consulting Group, helping companies in the pharmaceutical, medical device manufacturing and consumer goods industry train salesman and researchers how to detect competitors interested in obtaining intellectual property rights at trade shows.

He was in the Mortgage Industry for 12 years and held positions such as loan officer and manager for builder partnerships with national mortgage companies.