Apr 17 2024 23 mins
This episode of Cruising Altitude features an insightful conversation with Tim Gerend, President at Northwestern Mutual. He previously served as Northwestern Mutual's Executive Vice President and Chief Distribution Officer. The discussion with host Nicole Alvino highlights the critical role of data in understanding and improving the employee experience, drawing a direct correlation to business success. Gerend shares his journey and the various leadership roles he's taken on at Northwestern Mutual, emphasizing the company's mission-driven culture and the focus on providing exceptional employee and client experiences. The conversation also explores the importance of technology, including AI, in creating efficiency and personalization for both employees and clients, aiming towards a future where personal growth and business growth go hand in hand. Sponsored by FirstUp, this episode provides valuable insights into leveraging data and technology to foster a culture of excellence and teamwork.
Quotes
*”The power of data not only is going to help our clients, but in addition to knowing more about our clients than anyone else, we also know more about our advisors’ businesses. So as we get more data, we're going to have more insight and understanding of how do you build a great business.”
*”We have a culture that's highly abundant, so people do a lot of sharing. So while they're independent contractors and they all want to grow and be great and maybe that's be on stage or meet whatever their business goals are, they also are really excellent at helping each other and so we're bringing them in to this culture where we have an expectation that they're going to be really good at what they do, they're going to serve their clients and their community at the highest level. And they're going to give back, and they're going to help others. And I think it's one of the great characteristics of our culture that our very best give back the most. And we want that to be the experience from when people start day one.”
*”This is really a people business. It's certainly true in the field where it's relationship building and all of it that you would expect, but I think what really makes this place is the caliber of the people, very mission driven. Really smart, focused on doing the right thing. And there's a lot of teamwork. For a really big company, we're a Fortune 90 company, so we really have one P&L statement. What that means is we're all kind of in everybody's business because everything we do is connected. We've got one field force, we've got one client experience. And I love that part of it because I've always liked being part of a winning team. I think when you can have people working on something big together and you can do more together than you could alone, that's hard, but it also for me has been really rewarding.”
Time Stamps
[0:27] Meet Tim Gerend, President at Northwestern Mutual
[0:30] The Power of Data in Shaping Business and Advisor Success
[0:43] Tim Gerend’s Journey and Insights on Employee Experience
[1:16] Creating a Culture of Excellence and Giving Back
[11:33] The Role of Technology in Enhancing Employee and Client Experience
[16:59] Looking Ahead: The Future of Northwestern Mutual and the Role of Data
[21:33] Tim's Personal Leadership Philosophy
[22:50] Closing Remarks and How to Connect with Tim Gerend
Links
Learn more about Northwestern Mutual
Thanks to our friends
This episode is brought to you by Firstup, the world’s first intelligent communication platform. More than 40 percent of Fortune 100 companies use our platform to connect with their people, design and deliver personalized communications, and gain engagement insights throughout the employee journey. That’s how they give their employees better experiences from hire to retire. Learn more at firstup.io