Oct 28 2024 36 mins
Season 06 Episode 09: IRL? In Real Life? Software solutions and AI in work design
Trajce struggles with the ideas of ‘flow efficiency,’ likening this to urine tract functioning. Sorry, Anna Linning - a subscriber who asked about ‘flow’… Alan connects the idea to Flo’s scones, Flo Bjelke-Petersen’s famous pumpkin scones. Sara brings the boys back around to discuss psychological flow, theories from Mihaly Csikszentmihalyi, and links these ideas to job redesign and software solutions. She shares one of the ViVA team’s software solution partners, “Beam me up with Beamible” for agile job design with what-if scenarios and cost analytics to build a business case. Alan tongue twists the word, “discombobulated” because of interrupted workflows, while he shares content on legilsative obligations of company directors.
Sara provides a human factors perspective on interruptions - about 20 minutes of task reorientation. She gives the example of nurses getting interrupted during medication administration and the risks for administration error. Sara talks about information and business architecture while organisations grow organically like a wild beast. The design objective, she explains, is to aim for ‘reliability with resilience’ – the right ‘tensions’, the ‘R&R Tensions.’
The conversation takes a twist as Sara discusses her brother’s, Robert’s, lectures in Artificial Intelligence (AI) and the historic development of AI from the 1950’s. Sara mentions more of ViVA’s tech partners, Lachlan Phillips of livemind.ai, develops closed-domain data support systems, and Real Serious Games for extended reality solutions. She recalls a conversation with Lachlan who asks her about doing a joint presentation, “IRL?” “In real life?” – like there needs to be an acronym to distinguish the real versus virtual world.