Jun 15 2021 30 mins 1
Welcome to the The Recruitment Hackers Podcast. A show about innovations, technology and leaders in the recruitment industry brought to you by Talkpush the leading recruitment automation platform. Now we'll move on to the panel discussion. So I'd like to invite on stage our wonderful panelists. MeAnn Batallones from 24[7}.ai , Hazel Camacho from Inspiro, Jarrod Kagan from Probe and Omer Molad from Vervoe. Okay. Omar is on. Hi, max. Hi Hazel. Max: Perhaps, so a quick introduction for looking at the list. Hazel. If you would please introduce yourself to our audience. We've got 168 people on the line listening to you now under 16. Hazel: Wow. I'm just so excited to be here. Max. Thank you so much.And all of you who actually signed up and decided to be with us in the next few minutes. You are really investing on you know, how you would really move forward with your job, hunting up DVDs and all that stuff. So, yes. So my name is Hazel and I work for inspiro. It's a BPO company that has over 30,000 customer champions in 35 different locations worldwide. So I take care of a team that takes the lead in bringing at least 20,000 new hires in a year. So that's a pretty, not so boring job. I would say, you know, most of the feeding job, I would say, you know, because it's not this job that they're giving, but it's hope, you know, it's worth any nowadays where things are quite often in short, I would say so. Max: True. 20,000 lives changed every year. Anybody jazzed up in the morning. Thank you. Hey Jarrod welcome. Jarrod: Hello. Thanks for having me very excited to be here. Yeah I think this is a really exciting topic to be discussing because I'd say all businesses, people are the most important. And for us as a business we were absolutely passionate about our people and. Every time we recruit people into our business. It's just what we say. It's bringing people into the family. So look as the world changes and there are new and exciting ways to recruit people and bring them into our family. I just think it's a really exciting topic and look I am sitting here today, obviously, but we just have an amazing team in everything that we do in all the investments that we've made in terms of the recruitment process and automation. And it really goes down to them. We employ close to 14,000 people now across five different countries, obviously Australia, New Zealand, Philippines, South Africa, and. Yeah, really excited to be here. Max: Thanks Jared. For the listeners who don't know about Probe, can you tell us about the Probe group, the Probe family? Cause I think you've had some additions to the family. Jarrod: Yeah. So Probe we've been around actually for 40 years. We started in 1978. Originally our background was more in the credit and collections outsourcing space, but we've grown significantly, especially over the last five to six years. We've invested heavily into the upstream. We call it customer managed space, but for want of a better word, BPO space that we provide customer service, customer attention, digital automation as process simplification really invested heavily. We've probably grown up probably in the last two and a half years. We acquired a business called cellmate's contact center, which was at the same time as us Australia's largest contact center.And then in the Philippines, in the last couple of years, we acquired micro sourcing, which is a managed service operation, providing knowledge process serving and shared services. And another smaller company called Beepo, which employs around 500 people in the Philippines. And most recently. About a month ago, we settled on another business called Stellar, which employed about 6,000 people as well.So taking our total head count to 14,000 globally. Max: Okay. Well I, for one, knew all of those names from before. So, and I did not know Probe until this year, so. I guess yeah. Different types of brand equity in different geographies. Jarrod: World's best kept secret. Great. Thank [...]
