Oct 27 2020 24 mins
Fresh off a second design sprint, Angela and Jonathan discuss how the sprint uncovered the evolution of not just Clinnect but possibly the evolution of patient referrals. Angela & Jonathan discuss how the new features will create a shift from static patient referrals to dynamic ones with ease. Taking examples from other industries and applying the patterns to Clinnect was an organic next step; but the impact this uncovered for both patients and care providers is what they delve into in this episode.
Find Us Online
Angela Hapke - @angelahapke - https://www.clinnect.ca
Jonathan Bowers - @thejonotron - https://www.twostoryrobot.com
Credits
Produced by Jonathan Bowers and Angela Hapke
Music by Andrew Codeman (CC BY 3.0)
Transcript
Jonathan: [00:00:00] Uh, yeah, I have to turn the, my little desk heater off. Cause I think it, I think it travels up the arm and makes a bunch of racket. So now I'm sitting in the cold
Angela: [00:00:10] oh, is it like a really loud one or something? Is
that why I was just about to turn mine on and now
Jonathan: [00:00:18] No, keep it off. No, no, don't turn it on. We're recording. You have to suffer.
Angela: [00:00:23] Frick fine.
Intro [00:00:25]
You're listening to Fixing Faxes a podcast on the journey of building a digital health startup, with myself, Angela Hapke.
Jonathan: [00:00:33] And Jonathan Bowers. I made a blanket fort with Zach this weekend.
Angela: [00:00:39] blanket forts I love blanket forts.
Jonathan: [00:00:42] it's our first ever blanket fort.
Angela: [00:00:44] Yay.
Jonathan: [00:00:45] He was in there for like five minutes and then he got bored, but it was still super fun.
Angela: [00:00:49] Isn't that the thing like these kids, like you spent 20 minutes building these darn forts and then they don't even want to sit in them.
hot tip on blanket, forts fitted sheets.
Jonathan: [00:01:04] Okay. Yup.
Angela: [00:01:05] For the roof?
Jonathan: [00:01:07] Oh, interesting. Well, I was, I was sort of propping it up amongst a bunch of other things. I know a fitted sheet would have helped me in this case. Um, I have, uh,
Angela: [00:01:15] chairs and things like that, fitted sheets the best,
Jonathan: [00:01:20] but other, other blanket Fort tip. Many years ago now we decided we were just going to make Christmas presents. That was what we were going to do for Christmas. And for my nephew, I made him a blanket fort kit. I don't remember if I included a blanket or not. but I got, some rope, some special clamps, yeah, clamps, like clamp blankets onto
Angela: [00:01:42] Absolutely.
Jonathan: [00:01:43] it was, it was awesome. And now, now that I tried building a blanket fort, without any of those supplies, I'm thinking I might have to build myself up a little blanket fort kit.
Angela: [00:01:53] Uh, one year Santa brought Alex, what we called an engineering kit and it also had ropes and clamps and pulleys and, Oh, my goodness. That was probably three years ago. And she still uses all of them,
all the pieces all the time. And now Nora, the clamps. Oh my goodness. Like you can go to the dollar store and get just like these little clamps.
If you have kids just go get clamps, they will find all the uses for clamps.
Jonathan: [00:02:22] Excellent. Okay. I'm going to go buy some clamps.
Ah-ha Moments From a Design Sprint [00:02:26]
So what are we going to talk about today?
Angela: [00:02:28] Well, I have an idea.
I was thinking about considering we just spent the last three mornings, doing a design sprint. and I thought, well, it's fresh in our mind. It might be really good to, talk about considering we've always already done a podcast on a design sprint, but also this design sprint, uncovered something very, very interesting for me for Clinnect.
Jonathan: [00:02:55] Oh, okay. Yeah. I mean, I feel like, I feel like the design sprint itself produce the results that we wanted it to, which has got us to some really, a lot more clarity on the designs for the product and some of these new product features.
Angela: [00:03:09] For sure.
Jonathan: [00:03:09] and I don't want to talk about the design sprint, we've talked about that, but tell me about what clarity it brought for you.
Angela: [00:03:15] Okay. I think I need to give a little bit of context around this because the, so, just for a refresher. Clinnect is a software product in which referring providers can send patient referrals through to specialists in a way that's never been done before. And with that, patient referrals have always been these static entities that go and are composed and created and packaged up and sent from a referring provider through to a specialist and kind of what I've always joked as they kind of get thrown over this, like, Wall.
And hopefully somebody catches them on the other side and everything's taken care of. And that's the way like, historically we've always dealt with patient referrals is okay, I've packaged it all up. I send it away. And I care about this patient and they care about their journey, but my piece is done. And Clinnect was very much built on, on, this idea of that a patient referral is created, packaged up and then sent over. And that's how our beta product does work is we allow a really amazing way to do that. That is for more, effective and patient centric and provider centric. then that originally with just faxes and e-faxes. But then we did this design sprint because we had three new features that we wanted to include that have now changed everything. No, to be dramatic. But so the three features that we're looking at implementing in Clinnect is the ability to add additional attachments to an already sent document. So already we're starting to create a referral as something that could now.
Jonathan: [00:05:10] right. It's not just a, it's not just a, an envelope of stuff that you put in it throw over the wall, but now you're like, Oh, by the way, uh, let me throw this other thing over the wall at you. I forgot.
Angela: [00:05:21] And hopefully it makes it with that other package already said. Right. so that's the one feature that we're, we're adding on. the second feature is a. And we haven't come up with a name for this yet, but it is, basically a patient referral history or journey log. And what it is is we see this in other applications and it's sometimes so subtle that you don't maybe even realize what you're seeing, but you're understanding a flow of a project or a communication or a document or something like that. So what we're looking at putting in is this, this history of the referral was sent from doctor A to doctor B on X date. The referral was changed in urgency from A to B on X date. So really having a, a transparent process around what is happening with this referral...