May 29 2020 37 mins
Show notes:
Links:
Build Your SaaS by Justin Jackson
Design Patterns: Elements of Reusable Object-Oriented Software
Darkpatterns.org
Honeybadger.io
Full Transcription:
Starr:
So, how have you all been doing this week? I've been on vacation.
Ben:
This week has been an interesting week in the Curtis household, we discovered a water leak in our house, in the bathroom.
Starr:
Oh, my gosh. So when you say interesting, you're using it in the sort of like British way?
Ben:
Exactly.
Starr:
You mean like terrible.
Ben:
Exactly.
Josh:
Because, yeah, when you're in the middle of a pandemic-induced lockdown, the thing you really want is a water leak.
Ben:
Exactly. Yes. So, that has turned into quite the adventure, again in the British way. Yeah, plumber came, found the leak. It was a pipe in the wall. So, pro-tip, don't put pipes in your walls. So, yeah. Then, the mitigation crew came and demolished a good chunk of the bathrooms because actually this wall is the separation between two bathrooms in my house. So, two bathrooms were affected, not just one. So, it's...
Josh:
Ouch.
Ben:
It's been a week that's for sure, and it's not over yet.
Starr:
Oh my gosh. I'm so sorry. You have any bathrooms left?
Ben:
No.
Starr:
Oh no. I was thinking all I have is two bathrooms too, so...
Ben:
Yeah, yeah. It's been... We got four people, two bathrooms... Well, kind of two bathrooms now. It's been interesting.
Josh:
And yeah. You said it's not going to be repaired until what June?
Ben:
Well, yeah. So, the mitigation guy was telling us that, "Yeah, we can do the demolition, and we can get you basically to a point where everything is safe. We'll put some sheeting on the walls where the holes are and things like that. But, we can't actually restore your bathrooms because we're under the lockdown right now with COVID." So...
Josh:
They can only do the essential part.
Ben:
Exactly, only the essential parts, not the cosmetic parts, which would be having an attached wall, right?
Ben:
So maybe I'll send a letter to the governor. I'll make a petition. Please, can I have a contractor come to my house and you know. If worse comes to worse.
Josh:
Are you going to be out with the demonstrators?
Ben:
I can just do it myself.
Josh:
Out with the demonstrators in Olympia? You got a big toilet-shaped picket sign or whatever?
Ben:
A plunger, yeah.
Starr:
I need my vanity!
Ben:
But, I'm happy to say that everyone that has come to my house has worn protective clothing, has had a mask on, and of course, we have masks on too because we don't want them to think that we're trying to get them sick, so. But, yeah, that's been nice calling them and saying, "Will you please be wearing a mask?" And "Oh, of course that's what we're doing these days." So, that's nice.
Josh:
Nice. Yeah, it's still kind of hit and miss on the masks around here. A lot of people are on it, and then there's a good number of people who aren't.
Ben:
Yeah, it just makes sense to me. I don't know, in a common sense kind of way. If you have something in front of your face that will trap droplets, that will help other people from getting sick in case you're sick. So, yeah, that's just a good idea. Let's do that.
Starr:
It's just what the deep state wants you to think then? You all are just sheep. You're sheep. I bet you even going for that 5G service on your phones... Okay, I'm not going to...
Ben:
Speaking of that, did you read the news about AT&T and the 5G this week?
Starr:
No, I didn't. I didn't. So, just skipping it and going straight to 6G?
Ben:
Well, the FCC, I think it was the FCC. I guess it might've been the FTC. But, anyway, one of the great federal organizations that we have came down on AT&T for advertising the 5G thing because it's not actually 5G. So, you can't actually tell people that it's 5G, slap on the wrist kind of stuff.
Josh:
I feel like they've gotten in trouble for that before with LTE and 4G.
Ben:
The funny part is AT&T is like okay, we'll take down the advertisements that say 5G. But, we're going to still show it on the phone. So, it's like okay, thanks AT&T. That's great, so... We won't lie to you on the billboard. We'll just lie to you on your phone.
Josh:
Yeah, but you've already bought the phone by that point. So, it's not false advertising.
Ben:
That's right, yeah.
Starr:
Oh, that's some universe-level thinking there, Josh.
Starr:
Well, so today I think we're going to talk about... Speaking about AT&T... Because when I was on AT&T, they always just raised prices on me. And so, we're talking about pricing. But, we're not raising prices on people. So, maybe I shouldn't have drawn that comparison. We're actually nothing like AT&T or-
Josh:
I thought you were going to talk about unlimited plans.
Starr:
Unlimited, yeah.
Ben:
Oh, yeah. Unlimited with an asterix.
Starr:
But, I'm out of the loop. I've been on vacation this week, which means that a time of COVID, when I am locked down with my family and I'm watching the kid half the time, that means I get to take an extra-long walk in the morning. That's my vacation. So, yeah, so I really don't know what's going on with pricing. Have we launched it yet? What's the deal? What're we doing?
Josh:
It's live.
Starr:
It's live? Oh my gosh.
Josh:
Yeah.
Starr:
I got to go look at it.
Ben:
Launched it this week.
Josh:
Mm-hmm (affirmative). Yeah, go check it out.
Starr:
Okay, oh this is going to be... It's like an unboxing video.
Josh:
It's the reveal.
Ben:
It's the reveal.
Starr:
Look at that. It's amazing. Oh my gosh. Oh look at that. You click on things and it updates the price live. That's some real nice JavaScript there doing that, or it could be CSS. I don't know because I've been on vacation.
Josh:
It's mostly CSS.
Josh:
It's a smattering of both.
Ben:
So, this is really Josh's initiative.
Josh:
We talked about it. This came out of our quarterly, our first remote quarterly conclave that we talked about a while back. And I think the reason that we initially... that we started talking about this was because of COVID and talking about steps we could take to help our customers out, help potentially stem the tide of either people not signing up or increased churn and that sort of thing. As it turns out, I think we're doing a lot better than we thought. We were kind of worried there for a little bit for that first month or so. I think everyone was, but for us anyway, it seems like things have kind of evened out and not a whole lot has changed in the revenue conversion department.
Ben:
I got to say I'm still worried because that's what I do.
Josh:
Yeah, right because we're not resting easily, but...
Ben:
But yes. We're definitely feeling better than we were a couple of months ago when things were just heading in a downward direction, right?
Starr:
Yeah, I'm feeling better, but I'm actually also kind of feeling worse because I don't know what's going on. Everything's terrible. The stock mar...