Feedback Fatigue Firsthand


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Nov 03 2020 19 mins  

Is feedback fatigue a thing? If so, Angela may have been experiencing it this week. Clinnect, as a social enterprise, has sought out and encouraged feedback from all stakeholders. Angela talks about how the process of creating a product with transparency and welcoming feedback can take a toll personally. Jonathan reminds Angela of why she is doing this and gives some real life examples from his own career.

Find Us Online

Angela Hapke - @angelahapke - https://www.clinnect.ca

Jonathan Bowers - @thejonotron - https://www.twostoryrobot.com

Credits

Produced by Jonathan Bowers and Angela Hapke

Music by Andrew Codeman (CC BY 3.0)

Transcript

Angela: [00:00:00] Yes, my child named Alex might have been messing around a little bit with it. She pretends to do podcasts.

They're really bad.

Jonathan: [00:00:10] I bet. what does she talk about?

Angela: [00:00:11] She kind of makes up stories, but then they don't really have any logical like sequence and to the stories they're very, just weird.

Jonathan: [00:00:21] I wish we could, set it up to record her and then like, just listen to a story that Nora or sorry, Alex.

Angela: [00:00:29] yeah.

not for this podcast. She doesn't know anything about this stuff.

Jonathan: [00:00:33] That's fine. We don't either.

Angela: [00:00:37] Oh my God. That's true.

Intro [00:00:39]

Jonathan: [00:00:39] You're listening to fixing faxes a podcast on the journey of building a digital health startup with your host myself, Jonathan Bowers.

Angela: [00:00:48] And I'm Angela Hapke. So it is October 29th.

Jonathan: [00:00:52] Oh, we're going to divulge the date. People are going to have expectations.

Angela: [00:00:56] Yeah, I know. I know. And it's okay. It's okay. Halloween is in two days.

Jonathan: [00:01:02] Oh my goodness. Yeah.

Angela: [00:01:03] my daughter is going to Alex is supposed to be dressing up tomorrow. She has been wanting well, she's changed her mind a million times of what she wants to be, but she, she finally, decided on being a bunny. we left costume making to last minute last night, it was like all falling apart.

Everything was not working. I couldn't deal with it. I lost my ever-loving mind. Alex then decides to drop the bomb. Well, mum, after you bought the bunny costume, I actually didn't want to be a bunny anymore, but I knew you had bought all the stuff to make the costume. So I didn't say anything. I really want to be a bat.

Oh, I didn't even know what to say. So many things were going through my mind at that moment.

taking an old black tablecloth that I have. I will make a poncho style wings for her. She's going to wear black leggings, little face makeup on, and she will be the bat.

She's always wanted to be. I can't deal with Halloween

anymore.

Jonathan: [00:02:12] There's no time for those kinds of hobbies right

Angela: [00:02:14] No, there's no time. I, totally, just, I don't know what the word is, but I, I just did whatever. I, I didn't make Nora's costume. She wanted to be a bear. I bought a costume. she loved it. It just fits her thank goodness cause that also came yesterday and her biggest concern was, if I am a bear, maybe I shouldn't crawl around outside, but rather should walk.

So the cars don't hit me.

Jonathan: [00:02:47] She's very safety conscious. I like that a lot. I mean, there's a number of reasons why you shouldn't crawl around on Halloween in a costume, but that, that I think is the most important one.

Angela: [00:03:04] she was though, this child was testing me by saying that she was testing me to see if that was appropriate or not, because she really did want to crawl. So she was more like I'll test the waters. And see what mom says about this. And then when she says it and I'm like, that's a good idea, Nora, you shouldn't crawl.

Jonathan: [00:03:23] Well, happy Halloween. Hope everyone had some candy,

Angela: [00:03:26] And you were smart about your venturing out or not venturing out during Halloween? Segue should just say that everybody know

Jonathan: [00:03:38] Yeah. Just say, just say the word segue,

Angela: [00:03:40] segue,

On Receiving Feedback [00:03:42]

I did have a topic in my mind that was bothering me today.

Jonathan: [00:03:45] Yeah, let's talk about it. Was it bothering you earlier on the call?

Angela: [00:03:51] Explain yourself, Jonathan. Why would you

Jonathan: [00:03:53] There was just a few moments where you were sitting there. Purse, lipped,

Angela: [00:03:58] Not pursed my lips.

Jonathan: [00:04:02] occasionally. Yeah. If you're thinking, well, no, it's not like a, not like that. It's more like they get thinner. Like you'll, you'll be thinking about something and then

Angela: [00:04:12] Is that what I do is

Jonathan: [00:04:13] I can't, I can't do your face.

Angela: [00:04:15] Ah, I wish she could, because then I'd know what I

Jonathan: [00:04:18] we'll start recording everything so that I can point it out to you.

Angela: [00:04:22] So we really do nice debriefs, like in sports where they, your coach goes over things later about how you're really, really screwed it all up.

Jonathan: [00:04:31] I'll circle your lips and say, Casey here this moment here, I read this as, and then the eyebrow knit.

Angela: [00:04:38] Oh, there's a lot of eyebrow action. Yep, yep, yep, yep, yep. Yep. Um, yeah, it ties in. It ties in,

so okay. In the last year of building Clinnect, and maybe, well, actually, I'm going to ask you a few questions around this too. In the last year of building Clinnect. I have tried to lead, a company that is also a social enterprise in a very transparent, hence obviously this podcast too, in a very transparent, inclusive way where I invite people to give me feedback, because I know.

I know we have a small team, so I know our team really well. I know our users really well. I know a lot of them by first name. I, my, I have a big, group of founders and, investors and stuff. And I know, I know everybody really well, and I think that I have welcomed and created the welcoming of feedback a

Jonathan: [00:05:46] okay. Okay. okay. I have a feeling I know where this might go.

Angela: [00:05:53] And I wanted that. I wanted this to be a social enterprise where people felt, they had a say in, or not even a say, but rather, a place to be heard about something that was being built that ha I believe has, is going to have such big impact. In the last week and a half, I feel like that all has come, not come back to bite me a little bit, but has certainly made ...