Crystal Ball- The Call Center of 2025


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Sep 04 2019 20 mins   3
We take a look at what we believe the call center will look like in the next five years. We talk about 10 major changes that will be happening that all call center geeks will have to start to prepare for. Predictive Behavioral Routing Voice Authentication Enhancements Advanced Chat/Omnichannel/Augmented Reality Iot Service Cloud Conversion AI Chatbots AI WFM Better Agent Education Outsourcing