Nov 07 2019 19 mins 3
In Episode 44 of Advice from a Call Center Geek!, we take a look at how you improve your WFM and how to staff appropriately in your call center. If you have any interest in how a WFM manager does their job or how you can do a staffing model in your contact center, this episode is for you! Take a look at the Expivia Staffing Calculator here: expiviausa.com/staffing-calculator
