Nov 15 2019 19 mins 5
In this episode of the Geek!, take a look at all the Call Center KPI's that go into making your call center as efficient as possible. We break down inbound and outbound metrics and show how many of them correlate with each other. This is a great podcast for anyone that is newer in the industry or is a first time supervisor or team lead. From Average Speed of Answer to Occupancy, we got you covered.
