10 Policies Every Call Center Operation Must Have


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Feb 27 2020 21 mins   5
Policies and procedures may not be a really fun topic, but they are very necessary for assuring your call center is running smoothly. Policies are basically the call center's "constitution" or the rules that match the culture of the organization you are managing. In this episode of the Geel! we discuss 10 key call center policies that all call centers should have. Some of these you can do yourself and some you will need some attorney help. If you head over to https://www.facebook.com/callcentergeekcommunity/ or on my LinkedIn account tlaird_expivia, I will post most of our current policies at Expivia for you to look at and use if you think they will help you. 4:38 NDA Agreement 5:30 Social Media Policy 6:50 Background Check Policy 7:22 Recording Policy 9:00 Attendance Policy 10:14 Dress Code Policy 11:36 Drug and Alcohol Policy 14:00 ID Badge Policy 15:26 Cell Phone and Wearable Technology Policy