Jun 04 2020 21 mins 6
HR and dealing with corrective actions in the call center can be a very challenging issue. In episode 72 we talk about how to deal with issues that arise with your call center workforce in both the brick and mortar and at-home model. We help you with coming up with policies that match your culture, how to create a progressive discipline policy, and give you some real examples on how we work with agents to try to negate any on floor issues. Please check out the "Advice from a Call Center Geek!" FB Community here: https://www.facebook.com/callcentergeekcommunity
