Jul 06 2020 20 mins 4
If we had an unlimited budget for our call center, what tools would we purchase? Lets take a look at the advanced tools that world-class call center utilize in their contact centers. Omni-channel Session Handling WFM Analytics Self-Service CRM integrations QM WFI RPA Voice Authentication Gamification Advanced Routing Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members. We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations at ZERO cost to you! Again text us at 814-247-0366 to sign up!
