Oct 06 2020 15 mins 6
This is an Episode for true Call Center Geeks! I want to give you my five favorite call center reports and tell you why they help me and can help your call center. In this episode we will talk about: Daily Summary Reports Monthly Volume Trends Interval Volume Trends Agent Occupancy Reports Customer/Agent Sentiment Reports Text me: 814.247.0366 Follow me: @tlaird_expivia Join our Facebook Call Center Community: www.facebook.com/callcentergeek Connect on LinkedIn: linkedin.com/in/tlairdexpivia/ Watch us: Advice from a Call Center Geek Youtube Channel
