Oct 16 2020 20 mins 5
Outsourcing your call center operations can be a scary deal. If you can manage the relationship in a proper way, there can be a win-win mentality that happens not just for you and the BPO partner but most importantly for your customers as well. In this episode, we give you actionable items to put into place to make sure the client/call center relationship runs as smoothly as possible. Some of the items we discuss will center on: Partnership over Vendorship Single Points of Contact Weekly Calibration Cessions Quarterly Reviews IM Tools Issues/Escalation Processes Text me: 814.247.0366 Follow me: @tlaird_expivia Join our Facebook Call Center Community: www.facebook.com/callcentergeek Connect on LinkedIn: linkedin.com/in/tlairdexpivia/ Watch us: Advice from a Call Center Geek Youtube Channel
