Oct 24 2020 7 mins 4
I am going to start to answer the awesome questions I am getting in the Advice from a Call Center Geek! SMS Texting community as Community Q/A mini-podcasts. I want this to be a huge benefit of joining our texting community (to join text "podcast" 814.247.0366 to get signed up). In this Mini-Pod, I give my thoughts on some best practices when you have voice and chat agents and channels to staff. Should you keep them separate or should you cross train and integrate all the reps with all the channels? Text me: 814.247.0366 Follow me: @tlaird_expivia Join our Facebook Call Center Community: www.facebook.com/callcentergeek Connect on LinkedIn: linkedin.com/in/tlairdexpivia/ Watch us: Advice from a Call Center Geek Youtube Channel
