Nov 23 2020 12 mins 3
Call Center Superbowl.... For many of us, that is what Black Friday and Cyber Monday are. Over the years, we have come up with some tips that help make these high-traffic days go as smoothly as possible. In this podcast we go over 7 call center tips for Black Friday: No IT Updates This week Look at Your Shrinkage % Have a Motivation for Your Associates Taking Care of Large Queues Virtual Call Backs Using Mon-Wed to Educate Your Associates Document, Document, Document Text me: 814.247.0366 Follow me: @tlaird_expivia Join our Facebook Call Center Community: www.facebook.com/callcentergeek Connect on LinkedIn: linkedin.com/in/tlairdexpivia/ Watch us: Advice from a Call Center Geek Youtube Channel
