7 Falsehoods About Outsourcing Your Call Center


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Dec 07 2020 17 mins   2
Outsourcing is not for everyone, and we have been very open about that, in fact, we did an entire episode on 10 reasons why you should NOT outsource. These 7 falsehoods though are topics that organizations that are new to call center outsourcing think are reasons why they would NEVER outsource. This is a false narrative. In this episode, we talk specifically about these seven excuses for reasons not to outsource. These are: Thinking you will love total control Quality will take a hit Not being able to integrate your data systems Your program is much to complex for an outsourcer Turnover will be high Security Concerns Issues with the cloud Text me: 814.247.0366 Follow me: @tlaird_expivia Join our Facebook Call Center Community: www.facebook.com/callcentergeek Connect on LinkedIn: linkedin.com/in/tlairdexpivia/ Watch us: Advice from a Call Center Geek Youtube Channel