Jan 11 2021 17 mins 4
You guys may think I am crazy, but I think I found the technology that will be changing the customer service and customer experience industry to levels we have never thought of. Currently, we are using call center technology to either gauge the CX (CSAT, NPS, Sentiment..) or we are trying to make interactions shorter, more cost-effective, or easier for the customer. These are all good things...yet we have no technology out there that will totally change of we operate as customer experience professionals. I think I have found that technology, one that will change how brands service in the next five years. It's not a call center and it's not an AI chatbot (well not really...). Listen to this episode, tell me if we are crazy or not! For more info on Advice from a Call Center Geek: Text us: 814.247.0366 Follow Tom: @tlaird_expivia Join our Facebook Call Center Community: www.facebook.com/callcentergeek Connect on LinkedIn: linkedin.com/in/tlairdexpivia/ Watch us: Advice from a Call Center Geek Youtube Channel
