Jan 08 2019 20 mins 4
While we all want a world class center with happy associates, well trained supervision and a great culture, we know that good times sometimes go bad. In this episode of the Geek! we discuss five strategies for avoiding and resolving issues that arise on the call center floor. 1) Supervisor Respect 2) Progressive Discipline 3) Don't let it Linger! 4) Get to Know Your Associates 5) Managing your Peers
