Feb 03 2019 22 mins 3
In Episode we look at 11 concepts to consider before you outsource your call center. Many great things can happen when you outsources to the right partner. Nightmares happen when you don't. This is a must listen is you are considering an RFP or looking to outsource your call center. 1. Proper Size 2. Track Record of Management 3. Client Support Method 4. Associate Match: 5. Proper Technology 6. Onshore/Offshore/Hybrid 7. Company Culture 8. Training 9. Scalability/Flexibility 10. Security
