Nov 26 2024 24 mins 4
Richard Borstein of RingCentral and Richard Sonnenblick of Planview discuss how AI-driven innovations enhance customer and employee experiences, and unlock organizational growth through cutting-edge tools and strategies.
Topics Include:
- Importance of integrated communication tools for businesses.
- Challenges caused by disconnected communication platforms.
- Role of data in enhancing business operations.
- How RingCentral addresses communication and data integration issues.
- Benefits of real-time conversational intelligence in organizations.
- Leveraging AI to transform communication into actionable insights.
- Unlocking customer and employee voices through AI.
- How AI identifies patterns in customer interactions.
- Overview of RingSense for Sales AI tool.
- Real-world success story with RingSense for Sales.
- Streamlining customer interactions using AI-powered analysis.
- Enhancing employee productivity with AI-driven tools.
- AI solutions for faster, accurate information searches.
- Overview of RingCentral's Ring CX contact center solution.
- Improving customer satisfaction through AI-powered call analysis.
- Case study: Success with Ring CX at Worldwide Express.
- Features and benefits of RingCentral Events platform.
- Integrating event tech with existing customer workflows.
- Personalizing events with branding and engagement tools.
- PlanView’s use of AWS to drive innovation.
- Solving governance challenges with PlanView’s solutions.
- How generative AI accelerates productivity and decision-making.
- Making every user a power user with AI.
- Practical examples of generative AI in project management.
- Unlocking growth with next-gen AI-driven business tools.
Participants:
- Richard Bornstein - Chief Business Development Officer, RingCentral
- Richard Sonnenblick Ph.D – Chief Data Scientist, Planview
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