The Wake Up Eager Workforce Podcast

Show Notes:

Overview of Episode #23. The following topics are covered:

• More Information about two development tools: Feed Forward and Triad Coaching Calls
  
• What they are and why they work
  
• My perspective and hear from a Senior Leader who’s used both tools
• How to use each tool - download step-by-step guide
  
• Tips to make them more effective

Timing on Recording: @ 3:50 ---

Topic 1: What is Feed Forward?

• A future focused way to get feedback for improvement. Simple three step process that focuses on the future, where you ask others for ideas for improvement.
• Three Steps:
  1. PICK ONE: Pick #1 behavior you most want to change and want to get suggestions from others about to improve
  2. ASK & LISTEN – ASK: “I’m focused on doing a better job of (insert focus area here). Do you have any ideas or suggestions for me?” LISTEN to EVERY suggestion without defensiveness or push back. GOAL:-Get as many ideas as you can.
  3. FOLLOW UP- determine top themes – use them as your development and in a coaching process (create a Dashboard top 3 to 5 priorities) See more about the Dashboard Podcast #20 Also follow up by reporting back to the people who gave you feedback – what you’re working on.
• Why it's magic... my experience.
• 16:06 - SVP Dennis Wallenta shares about his experience with Feed Forward
• First discovered it in this book: What Got You Here Won't Get You There: HOW SUCCESSFUL PEOPLE BECOME EVEN MORE SUCCESSFUL.
  
• Article: Leadership Traits That Hold You Back
• Audible affiliate link: www.pricelessprofessional.com/audible

Timing on Recording: @ 26:53 ---

Topic 2: My Coaching Process and Handout

• My Coaching Process:
  - Starts with Self Awareness Assessment: TriMetrix. (Podcast #18)
  - First Call - Debrief, 1-to 1
  - Second Call - Triad Coaching Call
  - Third Call – Feed Forward prep, then employee completes
  - Fourth Call - Feed Forward Themes discovered and a Dashboard is created.
  Podcast #20 Setting Performance Expectations with a Job Dashboard
  - Ongoing Coaching to Dashboard
  
• Feed Forward Process Download PDF

Timing on Recording: @ 31:29 ---

Topic 3: Second Magic Motivation tool Triad Coaching Call

• What is it? Three way call with me, a manager and employee who’s completed a TriMetrix Assessment. Usually my second coaching call with a person who’s being coached and/or received an assessment. 60 minutes. Employee and Manager Agenda in advance.
  
• Senior Leader, Dennis, “We’ve never had a bad triad call.” "window of sharing and honesty" –“measurable change and improvement”
• Sample Triad Coaching Call Agenda -PDF
  

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Books and Podcasts Mentioned in This Podcast
Get a complimentary audio book and support this podcast by using my affiliate link: www.pricelessprofessional.com/audible

Understanding TriMetrix, Podcast #18

Expectations/Dashboard, Podcast #20

Leadership Advice @ Feed Forward and Triad Calls Podcast #24

Related Service:
Short- Term Leadership Coaching – Using TriMetrix

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