Jan 28 2024 26 mins
This episode of the Lawyers Coach podcast features Sarah Henwood, the CEO of Thomson, Snell and Passmore, recognised as the oldest law firm by the Guinness Book of Records. Sarah, breaking the mould as a non-lawyer, shares her background in marketing and business development, emphasising the value of a fresh perspective.
Having been a CEO before and with international experience, Sarah discusses the challenges and opportunities in the legal industry. She sheds light on the evolving role of soft skills, now referred to as "power skills," in the era of AI. Sarah shares insights into recruitment and retention strategies, highlighting the benefits of hybrid working and the importance of maintaining high standards while recognising work-life balance.
The conversation delves into the post-COVID cultural shift at Thomson, Snell and Passmore, emphasising the investment in a strong, supportive culture. Sarah discusses the inclusive approach to marketing and business development, where everyone in the firm plays a role, and the client-centric practices, including a client journey mapping exercise.
Sarah concludes by sharing her definition of success – achieving results while being honest, approachable, and providing clear guidance. She emphasises the joy of winning as a team, having fun, and witnessing the growth of individuals.
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