New Process Podcast

#051 Let’s have a look at the road to process orientation at a big organization like Lufthansa Technik

In this episode, I’m talking to Lars Müller. Lars is one of the most advanced and well-experienced Process Architects I have ever met.

He shares the journey of Lufthansa Technik's procurement processes and how they have evolved over the years.

They have built up a team of ten process architects over the past few years with a human-centric approach.

What were the lessons learned? Where do they want to improve? Let's take a look.

Today’s Guest:

Lars Müller

Lars has been Process and Project Manager at Lufthansa Technik since 2015.

In this position, he takes over the role of a Process Architect for the procurement processes of Lufthansa Technik Group. Together with his fellow Process Architects, he manages and improves all the procurement processes and moderates a community of more than 1000 people worldwide.

Lufthansa Technik, headquartered in Hamburg, Germany, is the maintenance, repair, and overhaul business unit of the Lufthansa Group. More than 20,000 employees of Lufthansa Technik and its subsidiaries serve over 800 customers worldwide with more than 4,200 aircraft under exclusive contracts.

Before joining Lufthansa Technik, Lars worked as Quality and Process Manager for Akka Technologies.

Lars holds a Bachelor of Engineering from University of Applied Sciences Kiel and a Master’s degree in Business Administration from University of Applied Sciences Lübeck.

Together with his family, Lars lives in Oststeinbek near Hamburg.

You’ll learn:

• How the process world of Lufthansa Technik’s procurement processes looked like in the past
• Where they are today regarding process-orientation and how they got there
• What the learnings are and what you can take out of this for your journey
• What his role as a process architect is and how the future could look like

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode51

---

Would you like to get your people excited about processes? Just get the Pizza Game 3.0 and make this happen within less than 3 hours by playing the Pizza Game: https://www.NewProcessLab.com/pizzagame

---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/

Want to know how to start rethinking processes? Get my free checklist here:
http://www.NewProcessLab.com/checklist