Sep 19 2024 19 mins
Welcome to the latest episode of DRUID Talks! In this episode, Kieran Gilmurray sits down with Marco Correia, CIO at Mercan Properties, to explore how Conversational AI is revolutionizing the hospitality and travel industry.
With over 30 years of experience in hospitality technology, Marco shares his unique journey from hotel management to embracing AI-driven solutions.
Together, Kieran and Marco discuss key insights into how businesses can successfully adopt Generative AI and Conversational AI to boost productivity and enhance customer experiences.
In this episode:
- Why hospitality and travel companies are turning to AI.
- The roadmap for successful AI implementation in the industry.
- Real-life examples of AI use cases in hospitality and travel.
- The importance of education and data governance for AI success.
If you're a business leader or tech enthusiast eager to learn about the future of AI in hospitality, this episode is for you!
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