Dec 04 2023 39 mins
In this conversation with Char, Jamala Arland, Senior Vice President, LTC Inforce, Genworth, reflects on her 18 years at Genworth (eight of those years in LTC) and her personal experience supporting her immigrant grandfather as he took care of her grandmother, a dementia patient. She also talks about the importance of realigning company interests with policyholder commitments, in order to build trust with Genworth policyholders.