Nov 14 2016 34 mins 3
Join Jay Stansell in an interview with Service Design Consultant Terhi Hänninen, from Helsinki, Finland. We discuss how Terhi discovered design thinking, what design thinking is, how Terhi launched a disruptive change for a Real Estate client, the mindset and ways working needed to support design thinking, as well adopting design thinking into the product workflow. Resources recommended by Terhi: Books: THIS IS SERVICE DESIGN THINKING: Marc Stickdorn, Jakob Schneider http://dschool.stanford.edu/recommend... Community: http://www.practicalservicedesign.com/ Articles: http://www.humana.design/service-desi... http://spmintersections.blogspot.fi/2... http://www.mindtheproduct.com/2014/09... http://www.mindtheproduct.com/2016/11... Toolboxes: http://dschool.stanford.edu/use-our-m... http://www.designkit.org/ Support the show (https://platform.productcoalition.com)
