Jun 27 2023 54 mins
View Episode 48 Show Notes on our website here.
Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he shares his First 100 Days® methodology for improving customer and employee retention with organizations worldwide (e.g., Whirlpool, Volkswagen Australia, and Zappos). His Wall Street Journal #2 best-selling book, Never Lose a Customer Again, shows how to turn any sale into a lifelong customer or donor.
His new book, Never Lose an Employee Again, details a framework companies and nonprofits can use to reduce turnover, and increase employee engagement.
In this episode we cover
- Employee Retention
- Treat Employees the same way you would treat a donor
- Donor/customer experience is similar to the Employee experience
- New Employees Experience
- The importance of the first 100 days with a new employee
- Job Posting
- How to entice the right applicants from the start
- Why you should provide interview questions in advance
- Off-the-cuff questioning vs. the more common interview questions
- Learning about the person as a person instead of an employee
- Making a Job Offer
- What to do during the "quiet period" - the time between the offer and the first day
- Making a lasting impression on the first day and how to "Give them something to talk about."
- Making sure a new employee understands their role in the company and why they matter.
- Close
- Joey's challenge for the audience
- Pick up a copy of Joey's book, Never Lose an Employee Again
To see all the show notes visit: https://www.7figurefundraising.com/podcast/
To learn more about fundraising and our training visit: 7FigureFundraising.com