Business of humans at the other end of customer service line
Nov 24 2019
15 mins
We explore why it is difficult to get a human on the other side of the services like Airbnb, Uber, Robin Hood, DoorDash and the likes . We talk about how it impacts their bottom line and how it impacts some of the crucial features that early adopters may be missing but will very soon come to realize that they may be better off with the legacy apps. --- Send in a voice message: http