IT'S A VIBE | a podcast about client experience and business expansion for service-based businesses

May 18 2023 3
IT'S A VIBE | a podcast about client experience and business expansion for service-based businesses artwork

IT'S A VIBE is a space for entrepreneurs ready to elevate their online, service-based businesses to learn the tried and tested methods for becoming a Client Magnet. Hosted by Sarah Williams, founder of Rebel Office Inc, she helps businesses from all over the world peel back the curtain and give an inside look at how to prioritize designing, building and delivering an obsession-worthy client experience. So grab your favourite cocktail, pull up a seat and let's make your business a total vibe.

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Sales Tactics Don't Give You Sales Confidence

May 18 2023 19 mins  
“I feel like we’re kind of sold on this idea that ‘Oh, sales are easy if you're just confident or if you have the right sales tactic!’ and I will say that while confidence obviously helps sales and helps selling, because you're showing up with an energy, it's normally NOT associated with a specific tactic.”Welcome back to the It’s A Vibe Podcast. In today

3 Signs Your Offers Aren't Clear Enough

May 11 2023 21 mins  
“If we have things to sell, but we're not feeling good about them, or we don't feel like they're 100%, or we don't really understand our offers, or how we want to communicate them, or what the actual benefits are, then how in the world are we going to communicate those effectively to other people?”Welcome back to the It’s A Vibe Podcast. In today’s episo

4 Elements of Offboarding to Increase Client Retention and Referrals

Apr 27 2023 19 mins  
“A lot of times our clients or just entrepreneurs in general, from what we've seen, just say, ‘Okay, we've delivered. See you later.’ and that is not what I want you to be doing. I want you to always be looking for those opportunities to continue to nurture that relationship.”Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about one

Do You Want Clients that Are Raving Fans? Let's Audit Your Client Experience

Apr 20 2023 18 mins  
“I cannot stress that enough. If you do not have the systems in your business to regularly check in and audit and review and look at what's working and what's not, then quite frankly, everything that you're doing is just shooting in the dark.”Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m here to guide you on how to audit your client exper

5 Ways To Make Your Offer Suite More Strategic

Apr 13 2023 20 mins  
“When you have an offer suite mapped out and you're strategic about the offers in it, then you have the opportunity to say ‘okay, now what makes the most sense to put out there to get people in the door?’ And, then ‘where do I want them to go once they're in?’”Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about strategic offer

3 Ways to Look Beyond The Tools for an Exceptional Client Experience

Mar 30 2023 18 mins  
“We're all guilty of this, especially in the online entrepreneur space. There's all this focus on the next shiny thing and we're always hopping tools. At least I know, I did that for a long time. […] When you jump into the tools first and you don't start with strategy, then you're basically just putting a bandaid fix on something and oftentimes, it&apos

The #1 Mistake You're Making When Onboarding New Clients

Mar 23 2023 20 mins  
“Onboarding is really, truly the time to set expectations, to get everyone on the same page, and to start your project or the service delivery off on the right foot, so that you can reduce resistance, and issues, and communication problems, and all of those things that maybe have not gone the way you wanted them to in the past.”Welcome back to the It’s A Vibe Podcast. In toda

The 4 Areas of Your Online Business You Need to Simplify to Elevate

Mar 16 2023 20 mins  
“It's really easy to fall into this routine of stopping and burning it all down and starting over and then building something that you don't love, and it's chaos and messy and then it's ‘Okay, shoot! This isn't working either.’ Let's do it all over again and burn it down and start over again with this new idea.”Does this feel familiar?Welcome b

How to Make Your Online Business A Sensory Experience

Mar 09 2023 16 mins  
“Aesthetic intelligence is our ability to understand, interpret, and articulate feelings that are elicited by a particular object or experience. Essentially, aesthetic intelligence is the development of “taste” — the ability to discern what is desirable and why, and how to attain it."Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about h

3 Signs You’re Ready For Your Business to Be a Total Vibe

Mar 02 2023 17 mins  
“We're gonna talk a lot about TRUST on this show. Because at the end of the day, that's really what client experience is all about. It's about building these moments that are going to reduce resistance and build trust.”Welcome to the first episode of the new and rebranded It’s a Vibe Podcast! This is Sarah Williams, your host and founder of Rebel Office, and in