Disruption Works Chit Chat

Apr 21 2023 1

Disruption Works Chit Chat Podcast artwork

Our latest series is dealing voicebots and how to get the most from the powerful tools and services that are around including best practice and how this is going to impact us over the next few years.You can also check out our previous series that includes quick chats about automation solutions for business around chatbots, voicebots, development, integration and process automation with the team at Disruption Works and a few special guests. Just some light hearted interviews, comments and tips that might help business with their digital journeys or automation thoughts. Find out more about Disruption Works at www.disruptionworks.co.uk

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Product recall - how do you instantly scale when it is needed and what are the challenges

Apr 21 2023 22 mins

Tom and Steve discuss the challenges around scaling up to deal with product recalls and automating the inbound and outbound calls or multichannel responses?With time sensitive recalls that can be public health issues, we talk about how automating this can be scaled instantly from a passive service and triggered when needed. Our latest series of podcasts, concentrates on voice and h

Multi channel automation all working in harmony

Apr 03 2023 27 mins

Check out today's episode that is all about multichannel automation and how it's changing the game for customer service.We'll be discussing the latest trends in voicebots, chatbots, SMS and email, and these channels are working in harmony for businesses creating seamless, self-service journeys for customers.Join us for a (we hope) informative chat as we explore how t

Voicebots delivering verbal examinations with your teams

Mar 10 2023 22 mins

A really interesting podcast with Tom and Steve today, around testing your teams knowledge retention for both in house sales or product training or for financial compliance like changes in FCA regulations or similar.We talk about how voicebots can do this with not only fully compliant and live assessment, but also with intelligent prompting for in complete answers given to the bot.

Charities automating the conversation via voice and chat with Tom houwing

Feb 23 2023 31 mins

Tom and I discuss how charities can take advantage of the superb technology of voicebots and chatbots that is being used as common place in more and more businesses, but charities can be behind the curve it using this technology.Ironically these are the organisations who need to save money more and more in this financial climate we are all in at the moment.When funding is down then

Speech recognition technology where we have come from and where are we heading.

Feb 10 2023 29 mins

In today's podcast we are putting together a potted history of what technology used to look like around in speech recognition used in voice applications and how that has changed.Tom and Steve discuss the history of where it was and why the industry boom of the late 90's failed. Then moving onto the incredible acceleration of the technology now making the world of voicebot

Why Conversational Voice Design is key - no matter the voicebot platform.

Dec 01 2022 21 mins

Today with Steve and Tom, we discuss conversational voice design. The key requirement for a successful voicebot. No matter what the platform from Genesys to Avaya, wherever there is the facility to build voicebots, the conversational design is so important. We talk about why voicebots are not being used as effectively as they should be, even now, and how to get some starting point

Voicebot jargon, TTS and all that jazz in conversation

Nov 15 2022 18 mins

Talking about all the acronyms and craft of conversation and where all this jargon fits in with the design and build of a voicebot. We discuss the voice artist role in a voicebot and how that adds the human touch.Find out more at https://www.disruptionworks.co.uk/voice-bots Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with

Debt Collection and Voicebots a proven use case

Nov 02 2022 16 mins

As a growing vertical, this whole sector is struggling to scale and still be cost effective. Voicebots are part of a solution that now a reality. no longer is this technology seen as experimental, but it is in use across this sector and should be a move that allows early recovery and a whole new opportunity for smaller consumer debt.Find out more and see how this is taking the sect

Voicebots and Voicemail Detection - A sticky problem

Oct 11 2022 16 mins

Today we are talking about voicebots and the fact that they are smart enough to detect voicemail, a crucial part of any outbound campaign, with increasing accuracy due to the AI incorporated in the logical understanding of this part of an overall dialogue.It is a tricky one when you consider the amount of different shapes and sizes that voicemail comes in with.Listen in as we talk

Chatbots - the Pros and Cons of building your own

Oct 04 2022 18 mins

This is the first in a new series of podcasts that talks in a slightly more technically manner about chatbot/ voicebot production, as well as development projects and everything in between.Introducing Dave Antwis our technical lead, who can offer a more technical standpoint as the series progresses.The first one is a soft start talking about the pros and cons of building your own c