TECHtonic: Trends in Technology and Services

Dec 06 2024 94 ep. 38 mins 32

TECHtonic: Trends in Technology and Services Podcast artwork

Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.

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TSIA Takes: Gainsight on How to Redefine Customer Success

Jul 26 2024 40 mins

Join Thomas Lah and Gainsight’s CEO, Nick Mehta as they discuss the evolving role of customer success, including its growing importance, the impact of AI, and strategies for staying competitive in the face of inevitable industry changes.

TSIA Takes: Salesforce and the Customer Success + Support Services Experiment

Jul 12 2024 46 mins

Join Thomas Lah and Jim Roth from Salesforce as they unveil Salesforce’s innovative strategy to integrate customer success, support, and training seamlessly, revealing the pivotal role of CSMs in orchestrating comprehensive customer support.

Bonus Episode AI Capabilities Integrations: Stay Ahead of the Curve

Nov 03 2023 14 mins

With a wealth of practical expertise between them, TSIA's Thomas Lah and George Humphrey, Distinguished VP & Managing Director of Offering and Delivery Research, delve into the transformative impact of AI on technology business models. They focus on three pivotal dimensions:Data-Driven Decision-MakingEfficiency and Cost ReductionEnhanced Customer ExperienceEmphasizing the urgen

91. The Future of Field Services: Harnessing AI for Precision and Productivity

Dec 06 2024 38 mins

Discover how AI is transforming field service operations by optimizing efficiency, enhancing customer satisfaction, and bridging the gap between service and product teams.

90. Excellence in AI: How Small Victories Drive Major Success

Nov 22 2024 41 mins

This episode of TECHtonic explores how AI is moving from hype to a transformative tool, with its real-world impact, from groundbreaking medical applications to practical business solutions, while providing actionable insights for leaders navigating this AI revolution.

89. Achieve Faster Deal Velocity Through Maximized Pricing Profitability

Nov 08 2024 49 mins

Learn about the evolving paradigms of software pricing in the age of AI and automation, exploring how companies can optimize profitability by rethinking legacy pricing strategies, aligning monetization pillars with customer value, and adopting data-driven models.

88. AI and Revenue Generation - Transformative Use Cases for Tech Companies

Oct 25 2024 23 mins

Join us for a live, insightful keynote session from TSIA World Envision with Thomas Lah, Executive Director and Executive Vice President of TSIA.

87. How to Navigate The Future of B2B Software Pricing

Oct 11 2024 51 mins

Thomas and pricing strategy expert Dan Balcauski explore the challenges facing traditional B2B software pricing models amid the rise of AI, sharing insights on necessary adaptations and strategies for businesses to optimize their pricing and stay competitive.

86. Rapid AI-Powered Revenue Excellence

Sep 27 2024 41 mins

Explore how AI is revolutionizing revenue generation and operational efficiency, offering insights on its transformative impact across various industries.

85. The Metrics That Matter: How AI Is Reshaping Sales in Tech

Sep 13 2024 42 mins

Listen in as we discuss how AI, coupled with data, is transforming the future of sales strategies, leading to enhanced efficiency, and self-sustaining revenue growth.