The Portal - your gateway into all things IT Service Management

Sep 25 2009 82

In this episode we hear from David Mainville with a introduction to this podcast series. Sarah Wilbore takes a look at ITSM projects during tough economic times. John Magill takes a look at new a new trend in IT Service Management tools - Software AS A Service. The podcast wraps up with a look at upcoming events at CP.

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The Portal - The Initial Episode of the Portal

Jul 08 2009 16 mins

In this episode we hear from David Mainville with a introduction to this podcast series. Sarah Wilbore takes a look at ITSM projects during tough economic times. John Magill takes a look at new a new trend in IT Service Management tools - Software AS A Service. The podcast wraps up with a look at upcoming events at CP.

The Portal - Maximizing Your Investment in IT Service Management

Jul 08 2009 20 mins

In this Episode: - Introduction by Sarah - David speaks on the value of ITSM - Ed provides an overview of Event Management - John speaks on the importance of Metrics and KPIs - Sarah wraps it up with a brief summary and a list of upcoming events

The Portal - The Commercialization of ITIL

Jul 08 2009 12 mins

In this Episode: - Introduction by Sarah - Sarah interviews David about the commercialization of ITIL - Sarah wraps it up with a brief summary and a list of upcoming events

The Portal - Moving Beyond RACI in ITIL V3

Sep 25 2009 14 mins

While effective, ITIL v3 doesn't explain how to use RACI very well. D'Arcy McCallum Director of Education at Consulting-Portal strives to clarify in part one of this two-part series.

The Portal - ITIL V3 Awareness Tutorial

Sep 25 2009 21 mins

In this brief tutorial D'Arcy McCallum, Director of Education at Consulting-Portal will explaing why ITIL V3 was introduced and how it can help your organization optimize IT.