Mar 02 2020 27 mins 7
RESOURCE LINK
- The HMO Experience Website (http://www.thehmoexperience.co.uk/)
- 11 Steps to Running your successful HMO Property Business and other FREE RESOURCES (http://www.thehmoexperience.co.uk/resources-page)
- Sign up for weekly hacks and tips for starting and scaling your HMO Property Business (https://www.thehmoexperience.co.uk/subscribe)
IN THIS EPISODE
Your podcast host Matt Harris chats with Jamie Madill & Steve Mitchell about their HMO ‘snagging’ tips, which is the last, but very important, step in completing your refurbishment before renting out your rooms.
This episode covers all the little jobs that are so easy to miss but will always be spotted by your customers once they move in! Avoid the potential ‘agro’ by listening to this episode of The HMO Experience Property Podcast!
KEY TAKEAWAYS
- Our snagging checks helps ensure that everything works correctly and is finished to the standard we expect before we advertise our HMO rooms.
- In all our businesses and properties, our mission is to provide excellent customer service because that's one of the things that we think differentiates us.
- Proving excellent customer service helps us get the better customers, and the better customers usually pay higher rent. Higher rent usually means more profit. So it’s a win-win for everyone – happy customers typically stay with you a long time and that’s good for business!
- It doesn’t matter is the house looks amazing, the one thing that your customer is always going to remember is the one thing that goes wrong – it might be that there’s no wi-fi, a missing light bulb, a blocked sink, or the hot water or heating is not working. All of these potential issues are preventable and that’s why the final snagging is so vital. It helps find potential problems before you customer moves in, and it minimises your ongoing maintenance efforts (which also saves you money) if you get everything right from the start.
BEST MOMENTS
- “It doesn't matter if you get everything right and one thing wrong. That thing is what your customer's going to remember”
- “Your snagging list will get longer and longer, and that's not meant to sound daunting or onerous, it just saves so much time, and effort, and cost. down the line”
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CONNECT WITH YOUR HOSTS
Matt Harris - HERE
Jamie Madill - HERE
Steve Mitchell - HERE
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