May 08 2023 28 mins
How do you lead a dynamic staff in 2023? Emma Rieves, Summit Coffee's Head of Davidson Operations, draws from her experience managing 20+ peers to offer advice on hiring, managing, leading, and navigating the service industry. Emma discusses the importance of creativity and curiosity among her staff, how to lead with empathy, and what we can learn from seeing Lizzy McAlpine in concert.