Oct 08 2021 34 mins
Episode 2 of the spotlight on the business of CX see David Koning and Robby Bamberger from Baird share their knowledge and expertise regarding how CX impacts investment opportunities for customers and revenue for brands and companies.
Today, they talk about three large events that have happened since the first episode. These events are the acquisition of Sykes by Sitel, Task Us performance since their IPO, and the second offering of Telus.
David and Robby discuss with Neal the acceleration of growth within CX, especially on A.I, where such things as content moderation are playing a more significant role. The projection is that AI will grow by 20% over the upcoming years, and stats, such as 70% of consumers under 25 prefer A.I. back up that protection. To learn more, please click on the link and download the PDF. Do not forget to sign up for the Baird monthly newsletter, where you will find out more about what is happening in this space.
Pdf link: https://baird.bluematrix.com/docs/pdf/f0928985-1695-4927-8822-4da1384ccb04.pdf