Apr 09 2024 15 mins
Communication and Culture – Belk on Business – Episode 188
A business owner can communicate concrete guidelines that people must conform to or use proposals to start conversations. The proposals are then used to ask questions, promoting curiosity, innovation, and collaboration.
Communicating with complaining will cripple culture. This leads to a culture of individuals blaming instead of taking ownership or finding areas to improve. Communicating with criticism or condescension leads to a culture of contention. A bad culture can lead to employees attacking others, usually the weakest link in the chain resulting in the breakdown of the entire organization. No innovation or collaboration results in the team members feeling siloed, unable to resolve issues whether internally or with the customer.
Communication with collaboration leads to a culture of community. Help to bring along those who may need assistance, asking for help, leaning into others' ideas to resolve problems, coming up with creative solutions to resolve problems or innovative ideas to bring more profit or impact to the organization.
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