#63 What creates the customer experience gap?


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Oct 24 2023 11 mins  

In this episode, I will share the five critical aspects of customer experience that you need to consider for your brand. Customer experience is the key differentiator of your brand versus competitors, and it can have a significant impact on your bottom line. By focusing on customer experience, you can create a loyal customer base and grow your business. Key Takeaways • Customer experience is the key differentiator of your brand versus competitors. • The cost of bad customer service is high. • It’s important to care about what your customers think and listen to their feedback. • Add personal touches to your customer interactions. • Word-of-mouth marketing is powerful.


Ameeta Gangaram

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