Nov 28 2023 53 mins
This episode is here to help CS folks understand how product organisations work and how to collaborate for optimal results.
We dive deep into the intersection of product and CS to help you:
🚀 Learn how product roadmaps work
🚀 Better champion your customers with Product Managers
🚀 Handle tough conversations on unmet feature requests
🚀 Get advice on transitioning from CS to Product roles.
Join me as I sit down with Laura Kassapakis, Product Manager at Front, and Lauren Salanitro, CS Leader at Cascade. These Aussie trailblazers are the brains behind Women of Customer Success, a thriving community with over 9,000 members!
Get your headphones on, and gear up for a knowledge-packed episode!