Nov 10 2022 12 mins
Validation doesn’t mean we have to tell the other person they’re right. Most of the time, all someone needs to feel validated is the acknowledgment of their position and the struggles they are facing. Validating your clients is an essential component of their experience at your practice, and sometimes all it takes is a little bit of empathy.
In this episode, Moises Chacon tells us how we can use empathy to validate the feelings of those we interact with. He’ll discuss ways you can make your clients feel seen, heard, and understood to ultimately lead to a great experience and a great relationship with your practice.
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This episode was produced by Story On Media & Marketing: https://www.successwithstories.com.