Voices of HR

Workplace friction occurs in every organization, and it isn't just interpersonal conflicts in the workplace. It's also the systemic issues that hinder employees' ability to effectively perform their jobs, leading to inefficiency and dissatisfaction among employees. Christophe Martel, the co-founder and CEO of Fount, explains how you can leverage data to make your employee experience more effortless and productive.

Highlights

[3:13] Workplace friction in organizations of all sizes

[5:06] Bottom- and top-line impacts of work friction

[8:50] The difference between organizational friction and work friction

[14:44] Leveraging data to identify and address workplace friction

[21:14] Indicators of workplace friction

[27:37] HR’s role in tackling workplace friction

[31:09] Addressing workplace friction in larger organizations

[32:42] Removing friction in HR and work moments

[44:00] Why “moment-centric” departmental data matters

[53:04] The competitive advantage of improving HR and work experiences

Guest Bio

Christophe Martel, CEO, Fount

Christophe Martel is the co-founder and CEO of Fount, a platform that helps companies identify and remove workplace friction. He has 30 years of experience helping organizations improve the way their people work. He was formerly the Chief Human Resources Officer at talent management and employee experience consulting firm CEB, which sold to Gartner for $2.7 billion in 2017. Fount's clients are some of the world's leading organizations, including Adidas, BMW, Allianz, PepsiCo, T-Mobile, IKEA, United Health Group, Ralph Lauren and Siemens.

Links

https://www.linkedin.com/in/cxpmartel/

https://getfount.com/

https://www.exchangeex.org/

https://getfount.com/resource/whitepaper-work-friction/

https://getfount.com/resource/fount-research-reveals-massive-gap-between-employees-and-business-leaders-perception-of-work-friction/

https://www.hrmorning.com/articles/work-friction/

Berta Aldrich’s best-selling book, Winning the Talent Shift, is available on Amazon https://www.amazon.com/dp/1119768713

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