Jul 19 2024 49 mins
Ready to revolutionize your understanding of hospitality technology? Join us for an insightful chat with Christian, Tenzo's dynamic co-founder and CEO. This episode is a treasure trove of personal anecdotes and professional wisdom. You won't want to miss Christian’s expertise on the importance of integrative solutions tailored specifically for the hospitality industry. Travel back with us to the early 2000s, where we recount the trials and triumphs of developing his own cloud-based POS, labour, and inventory tools. Gain valuable insights from our transition to Lightspeed’s first iteration and the critical role real-time data plays in restaurant operations. We share hard-earned lessons on leveraging technology and data to enhance cost management and operational efficiency, underscoring the realization that a robust POS system is crucial but only part of the solution. Discover the magic of modern data analytics platforms in transforming restaurant management. Learn how integrating labour data, inventory, and reservations with AI-driven sales forecasting can boost accuracy by 30-50%. We celebrate the impact of open APIs; this episode is a must-listen for anyone passionate about hospitality and technology as we blend personal stories with industry insights to create a truly engaging conversation. Highlights (09:55 - 11:26) Evolution of Tech Stack (15:21 - 16:25) Maximizing Point of Sale Efficiency (21:43 - 22:47) Enhanced Business Operations With AI (33:48 - 34:41) Customer Success and Delighting Clients (42:29 - 43:20) Global Expansion and Prioritization of Locations (45:43 - 47:01) Global Business Data Integration Challenges (47:53 - 48:50) Luxury Hotel Experience in Switzerland