Aug 09 2024 69 mins
Episode 15, we learn about Luci's introduction in to Hospitality, from working at private events and managing an apple concession store at 19 (this is a great one)
Lucy provides an insider’s view of her role as the head of commercial, shedding light on the company's data-driven approach to customer engagement and loyalty.
We discuss how Airship’s integration of AI and automation is pushing the boundaries of what’s possible in hospitality, envisioning a future where technology enhances rather than replaces personal interactions.
With a mix of personal anecdotes, professional insights, and a glimpse into exciting future trends, this episode is a must-listen for anyone passionate about hospitality, marketing and technology.
(10:46) From Hospitality to Tech
(14:43) Career Journey in Hospitality and Tech
(21:54) Commercial Head Responsibilities and Collaboration
(31:46) Introduction to Airship
(44:52) Feedback Automation and Gift Card Management
(51:55) Gift Card Integration and Training Enhancement
(01:01:17) Future Technology in Hospitality
🔗 Links to check out from the show notes:
📣 Airship https://airship.co.uk
📣 Toggl https://www.usetoggle.com
📣 Ambl https://www.ambl.co
📣 The Ivy & Bills
#Hospitality, #Technology, #TeamMotivation, #IndustryLeader, #Accountability, #SocialMediaStrategies, #HospitalityTech, #BookingInefficiencies, #High-endRestaurants, #London, #Airship, #AI, #Automation, #CustomerEngagement, #Loyalty, #Datadriven, #CustomerExperience, #Noshows, #StreamliningBookings, #CustomerFeedback, #CustomerRecovery, #NaturalLanguageProcessing, #DigitalSolutions, #SubscriptionModels, #AI-drivenEmailAutomation, #AdvancedCustomerInsights, #PersonalizedService, #HumanTouch, #Chicamama, #HonestBurger, #100ShoreditchHotel