Feb 21 2025 17 mins
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Today, Michael Doherty talks about managing vehicle check-ins through the lens of offense vs defense. He says you should take an offensive approach by documenting the vehicle's condition with photos and notes during the check-in process. Additionally, he discusses how to improve customer satisfaction by cleaning the interior of their vehicle. Finally, Michael encourages collaboration between service advisors and technicians to ensure customer vehicles are treated with care.
00:00 Encouraging Night Drops for Efficiency
05:47 Pre-Service Vehicle Check Protocol
08:19 Car Maintenance Tips
12:26 Missed Opportunity in Car Detailing
13:57 Interior Trim Clips Advice
16:38 Revitalizing Advisors: Autofix Podcast
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