Jan 31 2025 29 mins
Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level.
Today, Chris is joined by Kacie Presnell. Kacie shares her thoughts from her experience in improving service advisor's skills. A key focus she stresses is to personalize communication with each customer. Additionally, Kacie says it's also important for technicians to be involved in the diagnostic process with advisors.
00:00 Paramedic vs. ER Nurse Stress
04:39 Overwhelmed by Auto Maintenance Lists
07:47 Inspection Expectations and Customer Training
11:18 Pay Frequency and Financing Options
14:25 Post-Election Spending Relaxation on Vehicles
16:10 Expensive Vehicles and Parts Obsolescence
22:22 Deflecting Blame in Auto Conversations
23:48 Balanced Car Assessment: Highlight Positives
28:03 Autofix Advisor Cast Conclusion
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Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!
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