Episode 12: Gentleness: The Powerful Underdog of Business Communications


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Oct 11 2023 22 mins  

In a world dominated by aggressive marketing tactics, is there still room for gentleness?


In this episode, we examine how gentleness can be used as a strength and bring transformation to marketing communications.


Join Joy as she explores the stark contrast between aggressive tactics commonly used today and gentle strategies that foster trust, loyalty, and long-term relationships.


She’ll also delve into the surprising ways that kindness, empathy, and understanding can drive success in today’s competitive marketplace.


Throughout this episode, you'll hear about:



  • The evolution of gentleness as cultural norms shifted

  • How gentleness appears in modern-day business practices

  • Case studies with real-world examples of gentleness in marketing

  • Ways you can use gentleness as a strategic communications tool


This episode on Gentleness examines:



  • 0:03 Harnessing Gentleness as a Powerful Business Communication Tool

  • 3:41 The Evolution and Rarity of Gentleness in Modern Society

  • 6:39 The Power and Challenges of Gentle Marketing

  • 12:32 Biblical Gentleness: A Call to Humility and Compassion

  • 15:34 Integrating Gentleness Into Business and Marketing Communications


Key Takeaways include:



  • Gentleness is not a sign of weakness but a demonstration of strength, self-control, and ethical leadership in business communications.

  • Aggressive marketing tactics are often favored for their perceived short-term efficiency; however, gentleness can foster trust and loyalty, yielding stronger long-term relationships.

  • The Ultimate How-To Guide aligns gentleness with humility and compassion, reflecting the character of Abba Father, and teaches us to use it consistently in life, business, and even our marketing.

  • Brands such as The Honest Company and Dove have successfully implemented gentle marketing, demonstrating its enduring impact and viability in the marketplace.

  • Practical steps to incorporate gentleness include:

    • listening actively,

    • using kind language,

    • offering grace in conflict,

    • maintaining transparency, and

    • prioritizing relationship-building over transactions. 




Notable Quotes include:



  • Gentleness is a strong hand with a soft touch.

  • Gentleness can build trust, loyalty, and long-term relationships with customers.

  • While gentleness may not be as aggressive as some tactics, it doesn't mean it's ineffective.

  • In everything, do to others what you'd have them do to you.